Shop Policies

Thank you for shopping with us, and supporting our small business. Because our collection consists primarily of vintage, antique, and previously loved pieces, please review the following policies before purchasing.

Vintage Condition

Vintage and antique pieces may show signs of age, use, wear, patina, repairs, marks, scratches, fading, and other imperfections consistent with their history.

These characteristics are considered part of the beauty and character of vintage and are not necessarily defects.

We make every effort to accurately photograph and describe each piece, including any significant imperfections we are aware of. Please review the photographs, measurements, and descriptions carefully before purchasing.

If you have questions about an item, we're always happy to provide additional information before your purchase.

All Sales Are Final

Due to the unique and one-of-a-kind nature of our collection, all sales are final unless an item has been significantly misrepresented or arrives damaged due to shipping.

We do not accept returns or exchanges due to a change of mind, incorrect measurements, or because an item does not suit your space as expected.

Please measure your space and access points carefully before purchasing furniture or oversized pieces.

Damaged Items

We carefully package every order, but damage can occasionally occur during transit.

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photographs of:

The damaged item
The exterior packaging
The internal packaging

Please retain all packaging until the issue has been resolved, as it may be required for a shipping claim. If we do not hear from you within 48 hours of delivery, the items will not be eligible for refund.

Shipping

Shipping costs and delivery timelines vary depending on the size, weight, destination, and nature of each piece.

Large, fragile, or oversized items may require specialized delivery arrangements.

Shipping timelines are estimates and may be affected by carrier delays, weather, holidays, or circumstances outside our control. Once an order has been handed to the carrier, we are not responsible for carrier-related delays.

Local Pickup

Local pickup may be available for select pieces.

Once notified that your order is ready, please arrange pickup within 14 days, unless another arrangement has been made with us.

Customers are responsible for ensuring they have an appropriate vehicle and assistance to safely transport their purchase. Haven James Vintage is not responsible for damage occurring after an item has been collected.

Photography & Colour

We make every effort to photograph pieces accurately. However, colours may vary slightly depending on lighting and individual screen settings. Natural materials may also have variations in colour, texture, and finish.

In-Person Purchases

Purchases made during showroom appointments, pop-ups, markets, and other in-person shopping experiences are subject to the same vintage condition standards and are final sale.

Questions?

We want you to love the pieces you bring home. If you have questions about an item's condition, dimensions, materials, history, or suitability for your space, please contact us before purchasing.

Thank you for choosing vintage and supporting Haven James Vintage.